Protecting the Accuracy, Consistency, and Reliability of Your Data.
There are many reasons your current phone system might be causing more harm to your business than you realize. But how do you know for sure? Since most phone systems require upgrades and updates, it’s hard to tell when you simply need a revamp, or a whole new system.
To help you determine if your current system is truly keeping your company in the past, download this simple guide, “5 Signs You’ve Outgrown Your Current Business Phone System.”
The new workplace will be a hybrid of in-person and virtual, so it’s critical that you have a flexible communications system that can bring your team together, while also creating more meaningful interactions with customers.
Working remotely?
Get the same features that you expect in the office, wherever you are. With b-hive Communicator, you’ll never miss an interaction.
On the go?
Take your office with you. You won’t miss a beat with b-hive by Broadvoice which provides a single solution for voice, messaging, and meetings to simplify the way you connect.
Never miss an interaction regardless of location
Use a single app for calls, messages, and meetings
Keep work and personal interactions separate
Reduce your CAPEX business costs by using secure BYOD
Use one vendor for everything from phones to video
Don’t pay for features your employees don’t need
Connect with your customers instantly for sales promotions, appointment reminders, surveys, support, and more. Stop playing phone tag and give your customers the immediate and responsive service that they’ll rave about.
Monitor your customer engagement with our easy-to-use dashboard. Assign admin roles to departments or staff.
Nearly every text message is opened, compared to only 1 in 5 emails.
Almost all text messages are considered priority communications and read within 3 minutes.
Nearly half of texts get a response while marketers are content with 5% for email.
People wouldn't mind receiving an SMS text message from a brand.
Help your customers more efficiently by routing their calls to the right person based on their location, call time, or need.
Supervisors have the ability to listen to calls in real time, whisper suggestions to the agent or even barge in, speeding resolution.
In addition to time, duration, and agent notes, you get a recording of all calls so that you have an audio trail if needed for future reference.
Pick the best agents or experts, no matter where they live. They can take calls from anywhere with internet access and a web browser.
Review call recordings or, better yet, listen in in real-time to hear how agents are handling calls and give them tips for ways to improve.
Real-time analytics and historical call statistics can help you forecast call volumes and ensure your team is up to the task.
Fax directly from b-hive Communicator or from your email program. Easily send, receive, share, and save faxes without the hassle of scanning or printing. You’ll be able to quickly configure shared and personal fax boxes.
HIPAA requirements are hard to meet, especially for cloud communications providers. However, Broadvoice sought after and received HIPAA certification, which is renewed every 2 years to stay current with the latest rules and regulations.
As a complete cloud communications system, with voicemail, text, SMS, and virtual call centers, b-hive allows your organization to effectively manage patient care and workflows while protecting sensitive information shared inside and outside of the company. In accordance with HIPAA, b-hive protects how personal information is received, processed, and stored.
b-hive’s seamless integration with Microsoft Teams allows remote users to make and receive calls within the Teams app on their existing mobile devices, no desk phone, softphone, or mobile app is required.
Bubble is a text marketing platform that helps create meaningful interactions with customers where they live, on their phones. Businesses can complement their email campaigns and have real conversations with customers.
Broadvoice leverages best-in-class SD-WAN technology to connect multi location businesses across a secure, carrier-neutral, software-defined-network that has the same look and feel as traditional MPLS at a significant savings. It’s also carrier-agnostic, enabling businesses to create their own private cloud using multiple bandwidth
providers of their choosing.
We’ve all had bad days with our business phone systems. But sometimes it can feel more like a bad year. How do you know if your current issues are normal, or signs that your company has outgrown your business phone system? Download our datasheet to find out more!
Broadvoice is a leading cloud communications provider with users across four continents.
Want more info on Broadvoice's offerings? Download our datasheet now!
Call us today at 863-683-5845!
Whether you’re starting fresh, scaling fast, or responding to risk, we’re here to help you move forward with confidence. Let’s build a partnership that secures what matters most.
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